Return / Refund Policy

At Karz StarryDust, we take pride in offering high-quality products and exceptional service. Please read our return policy carefully, as it is designed to ensure fairness while prioritizing our business interests.

All Sales Are Final

All purchases made through our store are considered final and non-refundable.
Returns or exchanges are not accepted for reasons such as "change of mind," "incorrect size ordered," or dissatisfaction with the product’s appearance after purchase.

Limited Return Eligibility

We only accept returns under the following strict conditions:

  • The item arrived defective or damaged due to transit issues and was reported within 48 hours of delivery.
  • The item differs significantly from the product description or what was ordered.

No other circumstances will qualify for a return or refund.

Conditions for Accepted Returns

To qualify for a return:

  • The item must be unused, unworn, and in its original condition, including all packaging, tags, and accessories.
  • Proof of damage or defect (e.g., clear photos or videos) must be submitted and verified by our support team.
  • The return request must be approved by us prior to shipping the item back. Unauthorized returns will be rejected.

Non-Returnable Items

The following items are ineligible for returns or refunds under any circumstances:

  • Sale, clearance, or promotional items.
  • Custom or personalized products.
  • Perishable goods, intimate apparel, and personal care items.
  • Digital products, gift cards, and any other non-physical goods.

Shipping Costs

  • Customers are solely responsible for all shipping costs associated with returns, including returning the item to us.
  • Original shipping fees are non-refundable, even in cases of approved returns.
  • We strongly recommend using a trackable shipping method, as we are not liable for items lost during return shipping.

Refunds

Refunds are issued solely at our discretion and only for approved cases.

  • Approved refunds will only cover the cost of the item and exclude original shipping fees, taxes, or other charges.
  • Refunds, if granted, will be issued as store credit only, valid for future purchases, and non-transferable.
  • Refunds will be processed within 30 business days after the returned item has been inspected and approved by our team.

Return Process

  1. Contact us at karz.stardust@gmail.com within 48 hours of delivery with your order number and detailed evidence (e.g., photos or videos of the defect or damage).
  2. If your return request is approved, we will provide you with specific return instructions and the return address.
  3. Ship the item back using a trackable shipping method at your expense. Unauthorized or delayed returns will not be accepted or refunded.

Important Notes

  • Items returned that do not meet the above criteria will be discarded without a refund or exchange.
  • Any attempts to circumvent this policy, including fraudulent claims, will result in denial of future purchases and potential legal action.
  • We reserve the right to deny any return, refund, or exchange request that does not comply with this policy.

Contact Us

For any questions or concerns, please reach out to us at karz.stardust@gmail.com. Ensure all inquiries include your order number and relevant details to expedite assistance.